Refund and Returns Policy

1. Return Eligibility
You may return items within 30 days of delivery if they are in their original condition and packaging. Used items, customized products, and final sale items are not eligible for return.

2. Return Process
To initiate a return, please contact our customer service team at info@aurabestelitenh.com. We will provide you with a return authorization number and instructions on how to proceed.

3. Refunds
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days after approval.

4. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

5. Exchanges
If you wish to exchange an item for a different product, please return the original item as outlined above and place a new order for the desired product.